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Owned and operated by Off Duty Recovery, our team is ready to answer questions about saunas, massage chairs, and red light therapy.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Larger items like infrared saunas and massage chairs may ship via freight carrier with delivery scheduling.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. For freight deliveries of saunas and massage chairs, our team will coordinate scheduling directly so you know exactly when to expect your shipment.
What is your return policy?
We offer 30-Day Returns on qualifying items. If your sauna, massage chair, or red light therapy mat does not meet your expectations, please refer to our Return Policy page for complete details on eligibility and the return process.
Can I exchange a product for a different model?
Yes, we can help facilitate exchanges within our return window. Whether you want to switch sauna sizes or try a different massage chair model, contact our team and we will walk you through the options available.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use light to generate heat at lower ambient temperatures, which many users find more comfortable for longer sessions. Traditional saunas use heated elements to warm the air to higher temperatures. Our team can help you determine which style best fits your space and recovery preferences.
What should I consider when selecting a massage chair?
Key factors include the type of massage mechanism, body scanning technology, available programs, and the dimensions of your recovery space. We recommend reviewing the specifications on each product page, and our team is happy to help you compare models based on your needs.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Premium Recovery Products
Every sauna, massage chair, and therapy device is selected for quality craftsmanship and lasting performance.
30-Day Returns
Shop with confidence knowing our return policy is designed to keep you completely satisfied with your investment.
